You have a broken part or accessory
You have a broken part or accessory.
This usually comes from improper use of the product, or abnormal/normal wear of the parts.
In case your product is out of warranty (more than 6 months), please submit your request on our customer interface (available here)
If your product is still under warranty (less than 6 months), fill out the form (available here) , with your purchase invoice and a photo of the problem attached.