Your shower is continuously running, while the handle of the mixer is closed.
This problem usually comes from the mixing cartridge. In the event of a malfunction, it no longer stops the water in the tank.
To access the cartridge, please follow the next steps:
1 - Please unscrew the handle or remove the blue and red cap:
2 - Using an allen key, unscrew and remove the screw which holds the handle:
3 - Unscrew the two finish fittings:
4 - A last joint is to unscrew to reach the mixer cartridge. Equip yourself with a key. If you are using a wrench, we advise you to use a certain protection to avoid scratching the nut.
5 - Once you access the cartridge, please check its operation by making sure nothing is broken inside (crack). You can see it by disassembling it, or by looking through the holes on the back of the cartridge:
* If the cartridge is broken, it should be replaced.
* If the cartridge is in good condition, then the problem persists from the inside of the shower.
If your product is still under warranty (2 years), please apply on our form (available here), with your purchase invoice and a photo of the problem attached.
In case your product is out of warranty (more than 2 years), fill out the form (available here).