Your shower has a leak in the structure
Warning, in case the structure is pierced, this can be due to the high amount of limestone in the water (hard water).
A leak in the shower structure is difficult to repair.
If your product is still under warranty (less than 2 years), fill out the form (available here) with your purchase invoice and a picture of the problem in the attachment.
A technician will come with a solution accordingly our service conditions.